Delayed and cancelled flights

When things don't go to plan, we'll do all we can to find a solution that gets you where you're going as fast as possible.

  • Delayed flights

    Find out what type of help you'll get if your flight is delayed and what your passenger rights are.

  • Cancelled flights

    Information on what help we provide if your flight is cancelled.

  • Denied boarding

    Find out about our denied boarding policy.

Get SMS updates

Register your mobile phone number by clicking the 'view details' link for your flight on our flight status page (from 2 days before departure) and we'll send you an SMS with any important updates on your flight.

  • If you already gave us your number when booking, we'll send you the SMS updates automatically.

Just want to check the status of a flight? See our flight status page.