Special assistance


We understand everyone's needs are unique, so please let us know well before your flight how we can help.

  • Wheelchair and mobility

    Find out about travelling with manual and electric wheelchairs, mobility aids, seating and accessible onboard toilets.

  • Hearing impairment

    Find out how to request assistance and whether you'll need to travel with a safety assistant.

  • Vision impairment

    All about booking special assistance and information on if it's necessary for you to fly with a safety assistant.

  • Service dogs

    How to book your service dog on our flights, and what regulations you need to be aware of.

  • Safety assistant

    Find out if we require you to travel with a safety assistant.

  • Seating on board

    All about special assistance seating and accessible toilets on your flight.

  • Medical conditions

    Information on travelling with medicine and medical equipment, when you'll require medical clearance and flying while pregnant.

  • Concerns and claims

    Give us feedback on our handling of your assistive device and find out more about our Complaint Resolution Officials and safety regulations.

Book your flight with special assistance

You can make your booking online and request any special assistance you might need at the same time.

Book your flight

Prefer to talk to us?

We're also available 24/7 to discuss your needs  feel free to call us at a time that suits you.